ELDERLY ADULT MONITORING - FAQ's
Q: Is it legal to use gps tracking for location and protection of my elderly parent?
A: The laws in each state vary, and SafeWatch encourages everyone to check their local laws, however, as long as the elderly person consents to the use of the device and the device is not concealed in any covert manner it is perfectly legal. SafeWatch only supports the use of it's devices for the purpose of location for safety purposes.
Q: How does it work?
A: The SafeTracPAL™ fits in your a pocket, on a belt, in a purse, overnight bag or backpack. It uses the gps satellites and cellular networks to gather data from the device and send to our online Web Tracking Portal. The system sends Alerts via Text or Email to you or others you specify and enables you to login and view the location of your child any Mac, PC, Smartphone or iPad with internet access.
Q: What does the SOS button do?
A: The SOS button must be pressed and held for 2 or more seconds at which time the device will send an instant text message or email Alert to you and any other persons you have specified in our online Web Tracking Portal. This notifies you that your child is in danger or is sensing danger.
Q: I live in a rural area, will the device still work?
A: Most any area in the country that has the slightest cellular service will still work.
Q: How accurate is the SafeTracPAL™ device?
A: The devices themselves are very accurate, usually within a few feet, although gps and cell signals vary in certain places like in buildings or obstructions.
Q: How big is the device?
A: The device is 2.66" x 1.57" x 0.83" and weighs 2 ounces.
Q: Do I have to purchase a Monthly Service Plan with the device?
A: Yes. You must purchase the device, which becomes permanently yours, along with a Monthly Service Plan to monitor each device.
Q: How can I pay for my Monthly Service Plan?
A: You can choose a 2 minute or 5 minute update plan and pay Month-to-Month plus the cost of your device with no service contract. OR we offer a COMBO, Device and Monthly Service Plan, in a 24 month contract. You pay at the beginning of your billing cycle for the upcoming month(s), depending on which Service option you choose. All Service Plans are automatically billed to your credit card.
Q: Can I cancel my service?
A: Yes, at any time. Simply go to "Contact Us" on website and send notification at least 30 days prior to your next automated billing and we will cancel your service.
Q: What's the difference in "Active" and "Passive" devices for gps location?
A: This is an important fact to know. An Active device is "talking" with the satellites and reporting to our backend system real-time as it is happening. Passive devices simple record data and then you have recover the device and then download that information into your computer to see it after the fact.
Q: Is the SafeTracPAL™ device "Active"?
Q: Is the SafeTracPAL™ device "real-time"?
Q: Which browser should I use?
Q: Can I view on my Smartphone or iPad?
A: Absolutely. As long as you have internet access you can access our system and see your elderly loved one(s). We do recommend, however, that you use the quick access buttons at the bottom of the Web Tracking Portal screen for easier navigation. Certain features like wide spreadsheets and reports may not be easily visible on Smartphones or pads. You will be able to locate your child real-time and know their exact location, speed traveling, route and much more.
Q: Is there a limit to how many times I can check on my Elderly Parent or Loved One online in your Web Tracking Portal?
A: Absolutely not. The whole purpose is for you to be able to check as often as they like to ensure the whereabouts of your loved one to help keep them safe. It is unlimited.
Q: How long is my device information available for my viewing?
A: Typically we store 90 days worth of quick access information that you can access right in our online Web Tracking Portal. We archive at least one year's worth of data in the event you need access for proof of whereabouts for criminal, insurance or legal proceedings.
Q: What are Perimeters or Safe Zones?
A: Perimeters are map "boundaries or zones" that you create with the simple click and drag of your mouse in our online Web Tracking System such as Home, Doctor's Office, Hospital, Church, Friend's House, or Unauthorized Areas. When created you will receive ALERTS to notify you of Entries or Exits to a Perimeter. You name the Perimeters you create and you will begin to receive Alerts on entrance and/or exits from those areas.
Q: What are ALERTS? How do they work?
A: Alerts are instant TEXT or EMAIL messages sent to you or multiple contacts to notify you of an event such as SOS Alerts, Safe Zone exit, Perimeter breach, Speed, other Perimeters, Unauthorized Areas etc…
Q: Can I opt out of the ALERTS and check on my Elderly Parent or Loved One online only?
A: Sure. Simply leave the Alert Contacts section of your device profile blank in our system.
Q: Why do I receive Alerts when the device has not moved?
A: If your device is located indoors or in an obstructed area you may experience gps "signal bounce", which is basically the satellites trying to obtain a solid lock on the device. When this occurs, if you have a small Perimeter or geo-fence created, it can simulate that the device has traveled past the perimeter and will trigger an Alert. If this occurs, simple turn off the device if it is not being used. If the device is being used it will correct itself once it receives a clear signal from the satellites.
Q: Can the device be used for other purposes?
A: Absolutely. One of the great benefits of the SafeTracPAL™ is it can be used to monitor, locate and protect whatever you desire. Place it on your kids or grandkids at the Theme Parks to know their whereabouts. Drop it in an RV or camper, place it in valuable luggage or simply take it with you when you are out in the yard or taking a walk. The uses are endless.
Q: How often does the device update location?
A: SafeTracPAL™ sends location updates automatically every 2 or 5 minutes, your choice, when the device is in motion. When the device is motionless it goes into "Sleep" mode only reporting once per hour to preserve battery. Once the device senses the slightest motion, the built-in 3D Motion Sensor will "wake" the device and begin reporting again immediately.
Q: How long will the battery last?
A: Batteries all depend on usage amount. The SafeTracPAL™ will last for 4-6 days on a charge reporting every 5 minutes. 2-4 days on 2 minute updates. It will last upwards approximately 2 weeks in low activity times.
Q: How do I charge the device?
A: The SafeTracPAL™ has no batteries to change and comes with an A/C battery charger. Simply plug it in and charge it up.
Q: How long does it take to charge?
A: Depending on how far the battery is discharged, charging time could take up to 5 hours.
Q: Are your servers secure?
A: Absolutely! Our servers are located at one of the highest security server stations in the country with 24 hours security, climate control and multiple back up systems. In the past 6 years the servers have experienced ZERO down-time.
Q: What is your refund policy?
A: If you are not satisfied with the device, return it in the original condition within the first 30 days and you'll receive a full refund minus shipping.